Vaibhav127
Tera Guru
In response to Jonathan Rousse

‎10-11-2023 03:02 AM

You can directly use the table task_sla in the widget, instead of passing it as widget parameters, or try and use a different parameter name.

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Jonathan Rousse
Tera Contributor
In response to Vaibhav127

‎10-11-2023 03:05 AM

That's what I did originally but it doesn't work either ☹️

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udaysoni
Tera Guru

‎10-11-2023 04:46 AM

Hi Jonathan,
You are using options.table and option.sys_id in this widget it is always going to return table as incident and sys_id as incident record sys_id so try to give different name while passing the parameters like incident_sysId

You can also use the widget without passing the parameters as while query you can use 'task_sla' table and by using using options.sys_id you will get incident's sysid

And

Use grSLA.getValue('business_duration') instead of grSLA.businessDuration it retrieves the field properly

 

TAb Configuration:

Screenshot 2023-10-11 at 4.59.40 PM.png

 Server Script:

Screenshot 2023-10-11 at 5.03.10 PM.png

 SLA Tab on Incident Record:

Screenshot 2023-10-11 at 5.04.25 PM.png

 

Hit Helpful if it helps you

Regards,

Uday

View solution in original post

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Jonathan Rousse
Tera Contributor
In response to udaysoni

‎10-11-2023 05:13 AM - edited ‎10-11-2023 05:14 AM

Thanks a lot Uday ! 

I've used getDisplayValue() rather than getValue() and it works as I expect! 

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NimalK
Tera Contributor

‎01-20-2025 12:42 AM

Hi @Jonathan Rousse / @udaysoni ,

 

Can you provide the exact widget script and tab config that you used, I'm having the same scenario and used the above script, but the widget is not getting displayed in the tab.

 

Regards,

Nimal

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