Hi @Hao Vi Mac 

I'm having an item variable that needs to be hidden on Catalog form 

Atul: You mean, on portal or native view REQ?

RITM and SCTASK levels but displayed under the tab of Addition Details in Portal.

Atul: Yes, via UI policy.

To show in additional Details:

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/ticket_tab_configuration.do%3Fsys_id%3D1725d9ed87230010e0ef0cf888cb0ba3%26sysparm_record_rows%3D3%26sysparm_record_scope%3Dc9f1df5787f50010e0ef0cf888cb0b2c%26sysparm_record_target%3Dticket_tab_configuration%26sysparm_record_list%3Dparent%253D6752a2a387f10010e0ef0cf888cb0b76%255EORDERBYorder%26sysparm_nostack%3Dtrue%26sysparm_record_row%3D3

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3D6752a2a387f10010e0ef0cf888cb0b76%26sysparm_record_target%3Dticket_configuration%26sysparm_record_row%3D6%26sysparm_record_rows%3D10%26sysparm_record_list%3Dactive%253Dtrue

However, its visibility is controlled by the value of another variable.

Atul: Via UI policy

Hi Atul,

Thanks for your response.

The variable will be hidden on all form levels, which means RITM/SCTASK/Catalog form via Portal and Native.

I believe the variable visibility via UI Policy will not work on the Ticket Page/Approval Page. The reason why the variable needs to be shown on this page because the approver will do their action based on the variable.

HI @Hao Vi Mac 

Yes UI policy work when field/variable on the form not hidden. In your case need to write a script.

Hi Atul,

What kind of script you are referring to?

Besides, there are some variable types are not able to display on the summarize view (on Portal) as well.