Hello @AMan1997 ,

No I run business rule as After only, please check screen short again if you don't mind.

Please mark my answer helpful  & correct if it helps you
Thank you

G Ramana Murthy
ServiceNow Developer

The field is of list type as is in the question. This will do exactly the same as the BR already in the question


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Mark

Mark Manders
Mega Patron

A list field contains the comma separated sys_id's of the users and you are setting the entire field to 'empty', so that's just doing exactly what you explain it does.

 

Try something like this:

(function executeRule(current, previous /*null when async*/) {

        var userSysId = current.sys_id.toString();
        var cmdbCiGr = new GlideRecord('cmdb_ci');
        cmdbCiGr.addQuery('assigned_to', 'CONTAINS', userSysId);
        cmdbCiGr.query();
        
        while (cmdbCiGr.next()) {
            var assignedTo = cmdbCiGr.getValue('assigned_to');
            var assignedToArray = assignedTo.split(',');

            // Remove the inactive user's sys_id from the assigned_to list
            var index = assignedToArray.indexOf(userSysId);
            if (index > -1) {
                assignedToArray.splice(index, 1);
                cmdbCiGr.setValue('assigned_to', assignedToArray.join(','));
                cmdbCiGr.update();
            }
        }
    
})(current, previous);

 


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Mark

View solution in original post

BanuMahalakshmi
Tera Contributor

Thanks for this post. this script examines and remove only one row only. i need to remove a single user (Deactivating username) from the list of all those cmdb_ci list.

How could i execute this code when we have multiple rows contains same username ? 

The script does this for all CI's: the while condition takes care of that.


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Mark