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08-29-2024 12:38 AM
I've verified this yesterday already, this is all you need (and ofcourse another UI Policy for the devices):
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-28-2024 11:31 AM
Just tested, it is indeed your setup that is wrong. You should use Clear the Variable value = true in combination with Visible = false.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-29-2024 03:43 AM
Thank you so much Mark. To clarify my confusion regarding misconfiguration.
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08-28-2024 11:33 AM
Also see this article I wrote 5 years ago:
https://www.servicenow.com/community/developer-articles/clear-the-field-value-clear-the-variable-val...
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
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08-28-2024 09:51 AM
Hi @Yogita11_ ,
In Ui Policy you have options as applies to catalog item, applies to Requested Item ,in that check on catalog item alone so that it will work only on portal
Please mark my answer helpful/correct if it resolved your query
Thanks