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02-11-2025 07:54 AM
Hi,
Please help me with my requirement.
When an email notification is sent from the system regarding the change request,
Then an entry is automatically created in the worknotes.
Solved! Go to Solution.
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02-11-2025 07:59 AM
Hi @Narmadha PR
It is OOTB, when any email go out or in, added in worknotes by default.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-11-2025 08:16 AM
Is it in PDI? If yes, then it will not work as in PDI emails are restricted.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-11-2025 08:11 AM
Hello @Narmadha PR
See this feature is OOTB which always showcase any email sent for record is visible under activity logs.
Is your email not showing up in your case? If not configure activity filter and get emails selected and it will show email which are received or sent for the record.
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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02-11-2025 08:14 AM
This OOB functionality is not working, how should I enable this functionality?
