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02-14-2025 06:06 AM
Does it have admin overrides checkbox uncheck?
Even for admin the variable is not seen?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-14-2025 06:09 AM
@Ankur Bawiskar - Yes it is not admin overriden, they have given this bcus legal space is more secure may be.
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02-14-2025 06:21 AM
that could be 1 reason.
Ideally only the correct role user should have read access to that document.
You can discuss this with your customer and based on that either deactivate that OOB acl or raise a HI ticket.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-14-2025 06:02 AM
You can go for own ACL but before that make sure it has not impact on other part.
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-14-2025 06:06 AM
@Dr Atul G- LNG , Sure we will validate tharow, Thanks