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07-07-2025 05:53 AM
Hi @Dr Atul G- LNG and @DheerajS1805
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The response I shared was "Rephrased" using ChatGPT and it hallucinated my response
it was my mistake to not take a look again
@DheerajS1805 Please ignore ---> 'You can also use right-click > Insert from the report list view or look for a “Save As” button if available in your UI.'
coming to the question as I already mentioned you can use Insert & stay to copy an existing report
and thanks @Dr Atul G- LNG for pointing it out.
And yes, Starting from Xanadu Release Reports module are deprecated
follow this article for better understanding -
Platform Analytics Migration in Xanadu Release - Support and Troubleshooting
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If this helped, please consider marking it as Helpful and Accept as Solution.
Thanks & Regards
Mayank
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07-07-2025 06:02 AM
Thanks @mayankkumar !
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07-07-2025 06:06 AM
Hi @mayankkumar
"Appreciate the positive attitude. Even though I’m using ChatGPT for rephrasing, since it's machine-generated, human intervention is always needed.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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07-07-2025 12:17 AM
1. Workflow calls State lifecycle or approvals, for controlling the publishing and retiring knowledge articles.
2. "insert and stay" is a best way, so that existing report stay safe and you can edit the duplicated one.
3. If user have "impersonation" role still have restrictions. e.g. "scoped application admin"
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna
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07-07-2025 01:24 AM
1. Knowledge Article Lifecycle
What exactly controls the publishing and retiring of knowledge articles?
Is it the workflow assigned to the knowledge base, or does the state lifecycle or approval definitions play a role too?
Atul: workflow assigned to the knowledge base
2. Copying a Report Safely
While using the Report Designer, what is the best practice for making a copy of an existing report before modifying it?
Is "Insert and Stay" the correct approach, or are there other recommended methods?
Atul: Insert and Stay is right approch.
3. Impersonation Restrictions
If a user has the impersonator role, are there specific types of users they cannot impersonate?
For example, are roles like Security Incident Response, HR Admin, or Scoped Admin roles restricted from impersonation?
Atul: Scoped Admin roles
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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