Cannot create an ACL, cannot leverage permissions to security_admin

andreadigiu
Mega Guru

‎07-11-2025 08:07 AM

Hi,

 

I m working with SN studio in a developer hinstance,   i cannot find a way to create an ACL for my Resource Data Broker, which it seems actually being blocked by an ACL.  In the rgiht top corner there is no way to select a role to elevate...here what I have...

andreadigiu_0-1752246397006.png

Whitout the ACL, no Data Broker = NO Custom Data Resource

 = NO way to customize my application....  

0 Helpfuls

Max Wittig
Tera Contributor

‎07-11-2025 08:40 AM

Elevate yourself in the backend

0 Helpfuls

andreadigiu
Mega Guru

‎07-11-2025 09:03 AM

how do I get that? Would you please make the example, thank you

0 Helpfuls

Max Wittig
Tera Contributor
In response to andreadigiu

‎07-14-2025 03:10 AM

Sure

1. go to your backend URL - e.g. https://dev253158.service-now.com/ 

2. Click on the admin picture top right and click evevate role -> security admin

 

Please mark helpful if this worked for you 😃

 

0 Helpfuls

andreadigiu
Mega Guru

‎07-14-2025 03:38 AM

I went to my hinstance (yokoama)  ..https://dev350614.service-now.com/

On the right top corner I clicked the user icon, nothing happens (tried with 3 browsers)

andreadigiu_0-1752489220886.png

I then navigate to the SevriceNow Studio, there's the same icon on the right -top corner, pressed the icom, an overlay apperas which has no ietems to select to elevate the profile...see below

andreadigiu_1-1752489402960.png

Any idea please?

Thanks

0 Helpfuls