Chaitanya ILCR
Giga Patron

‎07-21-2025 11:26 PM

Hi @Utpal Dutta ,

 

when you add an attachment to the record producer it will add it to sys_attachment table with table name as the record producer tableName and sysid = sysid of the task which is not yet generated ( this sysid will be allocated to to the record once you submit the record)

ChaitanyaILCR_0-1753165324523.png

 

it's not recommend to use the setAbortaction method inside record producer script and might not work as intended as per docs 

 

so better create a before insert BR on the table 

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Shraddha Kadam
Giga Sage

‎07-21-2025 11:28 PM

Hello @Utpal Dutta ,

 

In addition to @Chaitanya ILCR point, you can copy the attachment from one table to another table using Glidesysattachment method.

 

// For example

var attachment = new GlideSysAttachment();
var incidentSysID = 'ab1b30031b04ec101363ff37dc4bcbfc';
var incGR = new GlideRecord('incident');
incGR.get(incidentSysID);

var copiedAttachments = attachment.copy('incident', incidentSysID, 'problem', incGR.getValue('problem_id'));
gs.info('Copied attachments: ' + copiedAttachments);
If my response was helpful, please mark it as correct and helpful.
Thank you.

Not applicable

‎07-21-2025 11:40 PM

Hi @Utpal Dutta,

 

step1: Open your record producer

specify record producer if you are working on (eg.issue management- Record Producer)

 

step2. add the script to the Record producer

Here is the script to copy attachments in Record Producer

var newRec = new GlideRecord 'incident);//or any other table
newRec.short-description = 'created from Record producer';
newRec.description ='This record was created through a producer';
newRec.insert();


//Now copy attachments from the record producer to the new record

var sa - new GlideSysAttachment();
sa.copy('sc_item_produced_record',current.sys_id,newRec.getTableName(), newRec.sys_id);
//adjust source table name in teh .copy() line if needed

 

use 'sc_item_produced_record' if the attachement is saved there

 

step3: save the Record Producer

 

Testing:

1.Service catalog-> record producer and fill the form and attach a file -> submit

 2. go to the target table (eg.incident in this example )

3. open a new record and check if the attachment is present.

 

Please mark as Correct Answer/Helpful, if applicable.

ServiceNow Developer

View solution in original post

Utpal Dutta
Tera Guru
In response to Community Alums

‎07-22-2025 05:31 AM

Thanks, this worked for me but I had to first identify to which table my attachment was attaching to when I add it on the catalog item form. It seems like it is same as record producer's table. 

Since I have my record producer on Incident table I ran your script something like below.

 

var sa - new GlideSysAttachment();
sa.copy('incident',current.sys_id,'request', 'SYSID of Request');

 

Thanks again for helping me out here.

0 Helpfuls

Ankur Bawiskar
Tera Patron
In response to Utpal Dutta

‎07-22-2025 06:23 AM

@Utpal Dutta 

You didn't share your business requirement though.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls