- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-14-2025 12:59 PM
According to the servicenow documentation, whenever the user logs in first, snc_internal role is automatically assigned. But it is not working.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-14-2025 01:14 PM
Hi @manirathore
That is true. Whenever any new user logged-in to the system. snc_internal role will be added automatically. I just tested by creating a new test user in my PDI and it worked as expected.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-14-2025 01:16 PM
try to add any role in snc_internal in the related list 'contains' section and then try
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-14-2025 01:27 PM
Right, you cannot add any other roles to snc_internal. It should be stand-alone role. That's how SN implemented this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-14-2025 01:34 PM
Can you tell me where that implementation is?
