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09-05-2025 05:15 AM
so any other client script or UI policy is making it editable?
Did you debug that?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-05-2025 05:33 AM
There's no UI policies or client scripts. There is one preexisting ACL that makes it editable
for users with a technical owner role. I want to open it to so its also editable by users with a domain manager role.
I have tried adding my roles to the existing ACL and I have also tried creating a brand new ACL too
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09-05-2025 05:46 AM
Hi @Kiran_25 ,
You can try Creating a script condition in the existing ACL with gs.hasRole('x'), as creating a new ACL for the same field/write combination won’t work, because all matching ACLs must evaluate to true. That means if your new ACL passes but the old one restricts access, users will still be blocked.
If you want to confirm behavior, use Access Analyzer with a test user you’ll see which ACLs are being enforced.
Thanks & Regards,
Muhammad Iftikhar
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Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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09-05-2025 06:08 AM
it means some other component is doing the job here.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-05-2025 05:35 AM
1. Check UI Policies, Client Scripts, or Dictionary Overrides that may be making the field read-only.
2. Check with an admin user – see if the field is editable.
Shashank Jain