Hi @kkeerthan 

No customization is required here. Deactivate your custom BR for your requirement.

OOB following system properties available:

1. glide.knowman.feedback.enable_actionable_feedback_for_rating //[Create actionable feedback task when an article is rated at or lower than this value. 0 or no value indicates that actionable feedback tasks are not enabled for Rating type feedback.
2)glide.knowman.feedback.enable_actionable_feedback_for_helpful //[Create actionable feedback task when an article is marked as not helpful.
[Note: This property is applicable to portal and workspace only.] // OOB default value = false
3) glide.knowman.feedback.enable_actionable_feedback_for_flag //[Create actionable feedback task when an article is flagged.
[Note: This property is applicable to portal and workspace only.] // OOB default value = false

Now for your requirement - in above rating system properties -> Add value as 1  and save it.

Before the Change ->Result: Before the change whenever you were giving the low rating->it will throw Thank you message , if you refresh the page-> you can see nothing saved.

After the Change ->Result:

You will get following popup, to give low rating. once submitted , Feedback task gets generated.

Next you can see ->entry added into kb_feedback_task

Hi @Tanushree Maiti 

I enabled the properties as you suggested, but it’s still not working.

However, in my PDI, it’s working perfectly.

Hi @kkeerthan 

Share me your system property screen shot and share the screen which you are getting after click on the rating below the kB article.

Hi @Tanushree Maiti  I have attached screen shots.

Hi @kkeerthan 

Just give value 1 in system property and try with 1 star  once