This error occurs whenever I select a comment or a work note via data pill and put it into the body.
I also tried using a custom action with a script that pulls from the sys_journal_field table, but the outputs were empty.
Hi @MartinV
Comments and work notes are not stored directly in the Activity stream. They are actually saved in the sys_journal_field table.
That’s why you need to read from sys_journal_field to get the latest comment or work note and then add that text to the email body.
Try to write the script using this table .
Please like the comment if helpful and if u got your answer please mark it as the solution
That’s why you need to read from sys_journal_field to get the latest comment or work note and then add that text to the email body.
Try to write the script using this table .
Please like the comment if helpful and if u got your answer please mark it as the solution
