Build agent assist count

Vedavalli
Mega Sage

Hi All,

Latest Doc from they mentioned one build agent call consumes 25 assist per call but we tried it is showing as 0 assists . why it is showing 0 instead of 25 and how it is happening?

please don't share false info 

Dr Atul G- LNG
Tera Patron

Hi @Vedavalli 

 

“Did you use it all, or where are you getting this ,ant screenshot?

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Dr. Atul G. - Learn N Grow Together
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Here are some possible explanations:

1.You are checking in the PDI environment
 In the PDI environment, the Assist Ratio is not reflected.
 In PDI, Build Agent can be used for up to 25 assists as a trial.
2. You do not have a Creator Pro Plus subscription
 Even without a Creator Pro Plus subscription, Build Agent is available to some extent.
 It can be used in a trial mode for up to 100 assists.
 In this case, the Assist Ratio may not be counted.

3. There is a delay in usage reporting
 There may be a time lag before Build Agent usage is reflected in the system.
 Please wait a little while and check again later.

 

I am also using Build Agent in my internal environment, and it is working properly. The usage is being counted correctly as well.

Tanushree Maiti
Tera Patron

Hi @Vedavalli 

 

Are your checking in your PDI because full license details it will not show here (full feature not available)

If you are checking in your instance where it is paid, Check Subscription management dashboard.

 

Refer KB: KB2558225 High agent assist usage when testing under Agent Studio 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti