Build agent assist count
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3 weeks ago
Hi All,
Latest Doc from they mentioned one build agent call consumes 25 assist per call but we tried it is showing as 0 assists . why it is showing 0 instead of 25 and how it is happening?
please don't share false info
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3 weeks ago
Hi @Vedavalli
“Did you use it all, or where are you getting this ,ant screenshot?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tuesday
Here are some possible explanations:
1.You are checking in the PDI environment
In the PDI environment, the Assist Ratio is not reflected.
In PDI, Build Agent can be used for up to 25 assists as a trial.
2. You do not have a Creator Pro Plus subscription
Even without a Creator Pro Plus subscription, Build Agent is available to some extent.
It can be used in a trial mode for up to 100 assists.
In this case, the Assist Ratio may not be counted.
3. There is a delay in usage reporting
There may be a time lag before Build Agent usage is reflected in the system.
Please wait a little while and check again later.
I am also using Build Agent in my internal environment, and it is working properly. The usage is being counted correctly as well.
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3 weeks ago
Hi @Vedavalli
Are your checking in your PDI because full license details it will not show here (full feature not available)
If you are checking in your instance where it is paid, Check Subscription management dashboard.
Refer KB: KB2558225 High agent assist usage when testing under Agent Studio
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti