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09-02-2026 06:28 AM
Hi @Nisha30 ,
Decision Tables can also be used within scripts. You can copy the script generated by the Decision Table and use it into your GlideAjax Script Include .
Regards,
Harish
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09-02-2026 06:23 AM
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09-02-2026 06:27 AM
Hello @Nisha30 ,
Option 1 :
If Box A and Box B are both Choice type fields, you can link them directly through their dictionary configurations.
- Right-click Box B and select Configure Dictionary.
- Find the Dependent Field tab (or section).
- Check the Use dependent field checkbox.
- Select Box A as the dependent field.
- Save the record.
- Scroll down to the Choices related list.
- For each choice in Box B, double-click the Dependent value column and enter the exact Value (not Label) of the corresponding Box A choice.
Option 2 :
If Box A and Box B are Reference fields pointing to other tables, you should use an Advanced Reference Qualifier.
- Right-click Box B and select Configure Dictionary.
- Set the Use reference qualifier dropdown to Advanced.
- In the Reference qual field, enter a reference filter that references Box A's current value:
javascript:'u_box_a_reference_field=' + current.variables.box_a_variable_name;
Option 3 :
Otherwise, Client script is the last option.
"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"
Thank You,
Sujit Jadhav
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09-02-2026 07:05 AM
Both Fields are 'Select Box'
and
we have many choices against specific Value from BoxA.
I know client script will work but customer is looking if there is simple way other than Scripting.
Thanks
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09-02-2026 06:59 AM
Hi @Nisha30
Creating Dependent Variables in Service Catalog? H... - ServiceNow Community
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784512
To do your requirement when both variables are Select Boxes, can you change their Type to Lookup Select Box.