ATF Impersonation issue

Abdul
Tera Contributor

49m ago

Hi 

 

Recently we have upgraded to Australia release. Whenever i try to impersonate a user in ATF i am getting an error saying the user is supposed to be active but the user is active and  i am unable to impersonate any user.

 

Do anyone of you guys face this issue?

 

Thanks 

0 Helpfuls

Dr Atul - LNG
Tera Patron

46m ago

are you able to impersonate manually with that user?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Abdul
Tera Contributor
In response to Dr Atul - LNG

42m ago

yes i am but this happens to the users that i create in atf as well. I cant impersonate them

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Ankur Bawiskar
Tera Patron

44m ago

@Abdul 

is this happening with any user you are using to impersonate or some users?

share the error screenshot

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Abdul
Tera Contributor
In response to Ankur Bawiskar

39m ago

any user

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