HR notifications not triggering
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3 hours ago
Hi
When I submit a record producer from esc portal a case is created once case is created my custom notification should trigger but it is not triggering and not showing in emails table.But if i create a case from the agent workspace then the email notification is triggered. Can someone help me on this?
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3 hours ago
You will have to share the trigger for the notification and the config of it. You mention it is custom, so there is no-one here that is able to reproduce it or troubleshoot, since we don't have access to your instance.
Please share the config.
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2 hours ago
so what debugging did you do and what are your findings?
how that email is getting triggered?
