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10-20-2017 09:50 AM
Dublin? I really hope you still not on Dublin release
Anyway, I think to get that to work properly, you need to download one of the free apps that does this. I tried trough chrome and choose the "request desktop version" in the settings, but that didn't work so good
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10-20-2017 11:40 AM
Haha no we are on Istanbul but still using the classic Dublin mobile web UI
Apps...hadn't thought about that! I guess I'm going to have to play around with some of them
Thanks!
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10-20-2017 11:15 AM
You can do this (not sure if it works back to Dublin)
https://YOURINSTANCE.service-now.com/navpage.do?sysparm_device=doctype
Change YOURINSTANCE to your instance name.
If that doesn't work, change doctype to none. I believe doctype was introduced in Eureka.
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10-20-2017 11:42 AM
Hi Chuck!
Thanks for your post! I tested and I did get to desktop version, but it didn't show the whole view of the form. It would cut off the long forms and I was unable to see the Submit button, but its good to know that users have this option.
If I do provide users with the URL they would have to bookmark because ServiceNow wouldn't be able to distinguish between mobile and desktop right?
Thanks,
Grace
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10-20-2017 11:49 AM
Correct. They would have to bookmark it, not that we CANNOT distinguish, but quite the opposite. We know that you're coming from a mobile browser and default to the mobile UI.
Keep in mind that things like right-click won't work well on the mobile browser.
