Hello Jaspal,

Thanks for the quick reply,

When i am using the below script, number is getting populated in the "u_interaction" field, but i want sys_is to be populated, which is not getting populated. Below is the script i am using.

var number = current.trigger_id.sys_id;
current.u_interaction.setDisplayValue(number);
current.update();

Can you please rectify me if i am doing mistake anywhere in the above script.

Thanks & Regards,

S.Swaroop.

Try using below.

var number = current.trigger_id.sys_id;

gs.log('Sysid is ',number);
current.u_interaction=number;
current.update();

Hello Jaspal,

Still it was returning the "number" of the ticket, not populating with "sys_id".

Thanks & Regards,

S.Swaroop.

u_interaction is a reference field or is a string field? If reference try setting the value to a string filed it should set sys_id.

Since, for reference it will check for sys_id but will reflect that is used as the Display Value for the record.

Hi Swaroop,

Here you go. You don't need to call getDisplayValue() on trigger_id. 

document_id itself holds the sys_id of the record.  Please try below in your business rule and see how it goes. I am using this on Assessment Instance table for driving logic's. Hope this will help.

var display = current.trigger_id;
gs.addInfoMessage("SYS ID - " + display);
current.u_interaction = display;
current.update();

Please mark this accepted & helpful if it answered your question.

Thanks,

Sharjeel