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08-17-2022 10:32 AM
Submitting the application is all about moving it to another instance so that doesn't affect who can access the app in your current instance. You should be able to use the workspace security settings to limit who can access the workspace within your PDI.
If this is an experience you're planning on deploying eventually to a production environment, you should really be working on the development in the development instance associated with that production environment. If not you'll likely run into some scoping issues. The purpose of PDIs is learning and testing.
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08-17-2022 08:53 PM
Hello Brad,
I agree, but to see the workspace, is it required to submit the application ?
Because when I search for the workspace I created in the "Workspace Experience > Administration > All Workspaces", I am unable to find the new workspace I created. I am concerned if I am missing any steps so as to make the workspace available.
Thanks,
Gopi
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08-19-2022 05:44 AM
The submittal process is all about moving the application up the instance stack and should not affect whether someone in the existing instance can see a workspace.
I would try adding your workspace to the unified nav menu if you have the next experience ui turned on. If not you may have to create an application menu module for it.
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08-24-2022 09:14 PM
Hi Brad,
I found out another way to implement my requirement.
My requirement is to create a custom workspace - where a particular set of incidents, requests, changes can be viewed by a specific group in ServiceNow.
But I believe I don't have to go for a custom workspace for this, instead I can create a new page to the agent workspace and make this new page as default landing page only to the users part of this group.
Is it possible to do this according to you ? Any pointers you could share on the above mentioned ?
Thanks,
Gopi
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08-27-2022 05:56 AM
If you want a workspace for incidents for ITSM I would try to use the Service Operations Workspace we shipped via the store in the San Diego release.
Agent workspaces are a legacy product at this point and not nearly as configurable and customizable as the individual configurable workspaces.