from Maintain Items > item > right click menu > Copy

Hi mrswann,

This is not catalog item.. i am looking for RITM copy

same thing AFAIK ?

sorry not in front of a machine so was going from memory

i have used the below logic to copy RITM in UI action on sc_req_item table

var gr = new GlideRecord('sc_req_item');

gr.initialize();

gr.request=current.request;

gr.request.requested_for=current.request.requested_for;

gr.cat_item=current.cat_item;

gr.cmdb_ci=current.cmdb_ci;

gr.short_description=current.short_description;

gr.description=current.description;

gr.insert();

var newRITM=gr.sys_id;

sc_item_option_mtom = new GlideRecord('sc_item_option_mtom');

sc_item_option_mtom.addQuery('request_item', current.sys_id);

sc_item_option_mtom.query();

while(sc_item_option_mtom.next()){

      var sc_item_option = new GlideRecord('sc_item_option');

      sc_item_option.addQuery('sys_id', sc_item_option_mtom.sc_item_option);

      sc_item_option.query();

      if(sc_item_option.next()){

              var sc_item_option_insert = new GlideRecord('sc_item_option');

              sc_item_option_insert.initialize();

              sc_item_option_insert.item_option_new=sc_item_option.item_option_new;

              sc_item_option_insert.value=sc_item_option.value;

              sc_item_option_insert.insert();

              var sc_item_option_mtom_insert = new GlideRecord('sc_item_option_mtom');

              sc_item_option_mtom_insert.initialize();

              sc_item_option_mtom_insert.request_item=newRITM;

              sc_item_option_mtom_insert.sc_item_option=sc_item_option_insert.sys_id;

              sc_item_option_mtom_insert.insert();

      }

      new Workflow().restartWorkflow(gr);

}