Nice work! I'm surprised we have a feature/property like that!

user.can.logout is already marked as True, so not sure where what else can we check to get the logout button.

Just logout and login again. Logout using the above method.

Hi Ziaul,

You mentioned that you've already confirmed that the user.can.logout is set to true.

Did you make sure that the user.can.logout user preference you were looking at was the preference for the user who is experiencing the issue? In other words, did you confirm that the User field in the User Preference said "Ziaul Hoda"?

If there is no specific "user" user preference for the affected user then a "system" user preference will take precedence. A "system" user preference is a record in the same table as all the other user preferences (sys_user_preference) but it has no value in the "User" field and has the "System" checkbox set to true. If your user has no "user" user preference then you should find and change the "system" user preference.

Finally, like Akhil mentioned, after changing a user preference you will need to logout and log back in, because user preferences are cached with your session.

Regards, Matthew

Hi Ziaul,

Please refer below link for more info.

Removing the Logout Button - ServiceNow Wiki