sergiu_panaite
ServiceNow Employee

‎04-23-2015 07:43 AM

Hi Hardy,



Do you have any ACLs acting on those fields/tables where "Admin overrides" is set ?


This would allow user admin to see these fields but based on the ACL return might block other users from seeing them.



Regards,
Sergiu


snow_hard252
Kilo Contributor
In response to sergiu_panaite

‎04-23-2015 08:01 AM

HI Sergiu,



I do have the 'Admin Overrides' set , but for the same fields I have ACL defined for write based on a role ecmdb_admin.


I have field level ACL defined on role ecmdb_admin , I have table level ACL defined for emcdb_admin or current user=owner of CI.



Thanks


Hardy


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sergiu_panaite
ServiceNow Employee
In response to snow_hard252

‎04-23-2015 08:09 AM

Hi Hardy,



To confirm if the ACLs are the root cause you can do the following test:



1. Disable 'Admin Overrides' and see if you still can see those fields. If you can't then it has to an one or more ACLs causing it.




If it's an ACL issue then:


1. As admin go to "System Diagnostics -> Debug Security"


2. Impersonate as the user that has the restriction and try again to view those fields. This will show which ACLs is restricting you.




Regards,


Sergiu




View solution in original post

snow_hard252
Kilo Contributor
In response to sergiu_panaite

‎04-23-2015 08:18 AM

Hi Sergiu,



I just checked Disabling 'Admin Overrides' for one field and admin can still see this.


But the ecmdb_admin cannot see this.



Thanks


Hardy


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sergiu_panaite
ServiceNow Employee
In response to snow_hard252

‎04-23-2015 08:20 AM

Hi Hardy,



What about enabling debug security and run the test again?



Regards,


Sergiu


0 Helpfuls