Hi Berny,

Yes, I have tried to delete the variable and recreate it.   I'm able to recreate it successfully, but it still shows me the same message as when trying to update the Question of an existing variable.   I suppose that could work, but I really do not want to delete and recreate every variable on a record producer that needs editing.

Thankfully, this is only in Development so I can easily recreate my account with the same permissions to permanently get around it, but I wanted to see whether the root cause could be identified

Cheers,

Jordan

Hi Jordan, from what you explain it appears some entry in some table used internally within ServiceNow for the record producers will have been duplicated. If something like that happens to you in Production you can always open a Hi ticket to receive the appropriate support. The root cause on those type of situations often has to do with a "raise condition" between two system operations on which the system ends on a bad state.

Since you're using you Development instance i'll suggest you don't worry about it.

Thanks,

Berny

This post is a bit old and not sure if you ever got resolution on this but wanted to make a comment.  I have noticed this error and other random errors localized to a single account.  What I have found is the culprit is the user record for the account that is impacted.  Basically, the setting set to a blue Null which is not a valid selection.  Once I changed this to the proper setting/valid setting, the account no longer was impacted.  I still need to look into this further to determine why I am getting account settings changed to something that is not valid, but I know to check this first if there is an issue on a single account.

I hope this helps!

Thanks,

mike

Thanks for this. My issue was that I had a relatively new account, and the language was apparently set to NULL. I discovered as much when looking at my recent history (sys_update_xml) for anything that could have caused this issue. There were some entries in the sys_translated table that had a language value of NU. Once I modified my language to English (and deleted everything I'd done so far today), the issue resolved.

Thank you so much!
It resolved my issue as well.
I selected my language as English. then I deleted records created by me in sys_translated record.
Then i tried again and was able to change the question text without any error.