adding the presence of OCS or Lync to the Callers/Users would be very helpful . We use OCS sharing to support the users

Orion Solarwinds-monitoring

SharePoint is been asked more and more by our customers.

What specifically do they want to do with Sharepoint?

Wallace,

I have one specific example with a customer I'm working with at the moment:

Sharepoint is used as their main Self Service / Intranet Portal. So the requirement is to integrate the ServiceNow Catalogue to Sharepoint so that requests and the whole shopping experience is done within Sharepoint (the end user should never be redirected to ServiceNow).

While this is straightforward with older version of SharePoint by just adding Web Part Page , the most recent versions of SharePoint introduce much more complications. We have to be very imaginative. And to be honest we haven't come up with a perfect solution yet.

Erite