i would like to see integration with lync for both inbound (queued chat) and outbound chat (contact user and embed chat log)

Kaseya 6.3

I would like to know if anyone else have done LanDesk Intergration.

It was painless and took about 20 minutes. SN has done most of the mapping for you. We had a VPN link. We opened port access to the LANDesk DB and used a DB read only account to pull all the fields. -Bill

Dotika,

We've done it.

Check this link: Lync Adapter | Sensiple