We've tried leveraging Servicenow's internal chat tool and I'm sorry to say it doesn't even come close to the features we have in Lync.
Lync is widely used in accross our business by ITIL and non ITIL users. Pushing the ServiceNow Chat to non ITIL users is inconvenient and not as user friendly as Lync is.

Integrating Lync with ServiceNow and importing the chat history automatically to incident tickets or any other application record would greatly enhance our experience with the product.

We have over 200 ServiceNow ITIL users @ ubisoft... so please consider this: +200 likes on this page.

Alex Dandurand
ITSM Manager

I have now successfully requested scans and received results back from Qualys, using the getscan perl module. We can close this particular request.

Hey people,

I am using Excel 2010 VBA 7.0 scripts to login to Service Now and download the data dump from it in ".csv" format. The version of IE used is 8 or 9 (depending on the system of implementation). The problem is that the default browser used is Microsoft Internet Explorer pops a file download box before saving the data dump in which the folder in which the file has to be downloaded needs to be specified. For this purpose, my automation of fetching the data dump needs human intervention.

Is there any way, we can directly download the data dump file without the file dialog box popup ?

Crossfuze has developed the Scheduled Data Extract (http://www.servicenowguru.com/integration/exporting-report-ftp/) that will export any table or report to a CSV file on a scheduled basis and save it to a local server or an FTP(S) server. This makes it so that you don't need to have any special scripts, etc to handle this and everything can be controlled from ServiceNow.

Is this company still active? the contact number on the web-site is not valid.   Are there any other vendors who can do this type of work / consulting for us?