AEC - here is our Solarwinds Orion integration, it can be downloaded for free from our site.

SolarWinds ServiceNow Integration - Evanios

Hello Lawrence,

When I found the Evanios post I was elated because I thought our SolarWinds to ServiceNow integration had been solved. But the Evanios solution seems to be SolarWinds to ServicenNow which we have largely solved
using SNow inbound email action (from SolarWinds). Although I am pretty sure tha Evanios' Operations solution is more powerful and elegant than our inbound email action JavaScripts.

But the integration we seek is from Snow CMDB to SolarWinds Orion SAM CustomProperties Editor. That is, we would like to use the output from SNow Discovery, our CMDB CI record of truth. The CSV output from SNow would be input at Orion SAM to keep our monitoring current.

Found a post from an individual that goes by bluefunelemental on the SolarWinds Thwack forum who has done just that using PowerShell. But the explanation left quite a few details unexplained.

Has anybody done this that could provide some details?.

Thanks

Allen Pitts

LHP Hospital Group

Hi Allen,

You are correct, our integration is for sending events from SolarWinds to ServiceNow.   It would be a cleaner and more reliable way than email to send events, and allow for correlation/enrichment pre-incident, but it doesn't address the integration you seek.

It appears you want to have the CMDB be the configuration store for Solarwinds, and when something is added/updated, you want it to send the update to Solarwinds to automatically provision or de-provision monitoring of that object.    

Looking at Solarwinds API is the correct (only) route on the Solarwinds side, so your only choice there is what language.   (they support Python, Java, Perl, etc)     SolarWinds Lab Episode #8: Automation and the ... | thwack  

If you are not in love with a specific language, the cleanest way might to be to use Web Services from the MID server to make requests to SolarWinds.       See this article for some info on that - SOAP through a MID Server-John James Andersen

So a (rough) idea for how it might work:

1. Business Rule (or workflow) fires when CMDB record is created/updated

2. Web Service Request sent through MID Server to Solarwinds

3. Parse response from ECC Queue to validate success (or retrieve in additional data you need from Solarwinds)

If you want to use a different language for step 2, you could have the MID server shell out to run your script.

I'll send this to you via email as well, but wanted to post here in case it's of value to others.

Openscape Contact Center Enterprise.

It would be great to have live status of agents available for call by fetching data to ServiceNow.

Just a heads up we added integrations for Zabbix and Nagios, can be downloaded from our site www.evanios.com or via the ServiceNow share site.