This functionality is available out of the box. Just add "Reminders" related list to any task type form.

Hello,

How may I setup servicenow to integrate with outlook so that I can create calendar meeting invitations where users should be able to choose rooms and also they should be able to check the availability of other members who will be attending the meeting. Just like the "scheduling assistant" in microsoft outlook does. In other words, onclicking a button, it should direct to outlook's this window(just like "mailto" does)

Hi Keerthana,

Just go to Incident Form, and then add Reminder Task to the Related List.

After you have added that, to send calendar entries from ServiceNow just create a new Reminder task for that incident.

Regards,

Abhishek

Hi abhishekbasu

I tried that but I was wondering if how can i add participants to this reminder also I should be able to add subject and body to that email. Seems like its sending a meeting invitation just to me.

HI keerthanatummala,

You can create a distribution list and then create an user in ServiceNow with the DL as the email. Then, you can create business rule to assign user in Reminder task field to that DL user so that every member in the DL gets the invite. This can help you if you have multiple support groups and respective DL's.