Hi Per,

Well..Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains. For example A client XYZ have two business and they are using servicenow single instance for both business.They do not want that user's from one business can see data of other business.Here we can configure domain separation to isolate the records from both business.

Pls read Domain Separation - ServiceNow Wiki for more updates.

Thanks,

Mark correct if it is useful

Hi Per,

I am happy you are finding that ServiceNow is an incredible platform.   Domain Separation AKA Multi Tenancy allows you to have data from two different organizations where they CANNOT see the data for some legal or otherwise mandatory reason.

MSPs use Domain Separation to host multiple companies on the same instance. Very large companies that have same hard requirements of data sensitivity between organizations will use it as well.   I would suggest only using it if there are those hard requirements to not share data.   Otherwise you are better to just create an app and set the appropriate roles to read and write the records.

Hope this helps.  

Hi Patrick,

thanks for a fast reply. The problem I could think of are distinguishing the specified Email-adresses between organization A and organization B in just one domain. Or am i wrong? For example, in my situation the IT-support group needs to have an email handling incomming cases, while the other group need to have one email handling their data. As far as I currently know, one domain can only support one specified email? I dont know how to really explain it since this project is still in a phase were we are gathering requirements of their needs.

Best regards,

Per

Hi Per,

ServiceNow can handle lots of email domains and you can build rules to route accordingly.   Domain Separation literally is just segmenting data on tables.   However I would not use it (if that is the only reason) to separate business rules, workflow and UI definition since not all applications from ServiceNow or other companies on the Store are compatible with Domain Separation.   Every application you build on ServiceNow will have to be built to be compatible with Domain Separation.   We have an initiative to work with the Store vendors on helping them to make their applications compatible and what the benefits are to do so.