Ticket creation through email
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2021 12:47 AM
How to create a ticket in servicenow through emails received to common mailbox instead of servicenow instance mailbox?
For example, suppose abc@gmail.com is the common mail id.And if users sent emails to this mail id for creating tickets how we create incident records as per this email.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2021 12:57 AM
Hi.
Can you make a rule on Gmail id (common mailbox) to forward emails to ServiceNow Email for the ones that should get converted to ticket?
-Anurag
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2021 01:04 AM
Hi Anurag,
I am new to servicenow .Could you please explain what exactly I have to do for forwarding emails from Gmail or Outlook to servicenow email so that I can create tickets through emails.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2021 01:10 AM
THis is not SN knowledge, any mail service will allow you to create rules on emails.
Check this link
Forwarding Email from Outlook (Windows) - Office 365 | Montana State University
What you need to do is:
1) forward email from common mailbox to service now email
2)write inbound email action to receive the incoming email in ServiceNow and create ticket against it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2021 01:20 AM
Is there any other way to directly create tickets in servicenow without forwarding emails ?
