Hi Amigujarathi,

Thanks for your respond, Make the changes as suggest and target table is not blank now but the inbound email is still not showing in activity.

 

find_real_file.png

find_real_file.png

asifnoor
Kilo Patron

Hi,

The email activity shows only when the inbound action has updated the current record. Only then it can link the email with the associated record. In your code, you are fetching the record using gliderecord query and updating the gr, but not the current.

Hence the email activity is not showing in that specific record as SN considers that as a regular update and not through inbound action.

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Kelvin16
Tera Contributor

Thanks for your help. I figure out the issue.

Any chance that you could detail what you did, to get it to work?