Hello All,

Sounds like everyone is having some trouble with the attachments. I found that it takes 8 different web service calls to move one record with an attachment from SNOW to Jira.

The native Perspectium app in the SNOW platform solves this issue, synchronizing data in real time between instances and Jira - all natively with no coding / web servicees. if anyone would like more information please feel free to contact me directly william.morisseau@perspectium.com

I am not familiar with Jira's web service calls, but with others that I have worked with, I have found that to send a file to another system, it needs to first be converted to Base 64.  
Here is some info from the guru that might be able to help with that.
I used this to send a file from SNow to Workday.
Sending attachments to a 3rd-party service desk - ServiceNow Guru

Hi Kumaran,

You might want to look at the platform DragonGlass.   It has connectors to both servicenow and jira, and utilizes REST APIs in order to aid its search capabilities. It extracts data and you can also search and create analytics across data stores.   Hope this helps.

Thanks,

Domenico

Hi Kumaran,

We are also working on SN-Jira integration using Rest API.

I just wanted to ask you, have you created a service account in SN User table to be able connect through the Rest API?

If yes, could you please let me know the configuration details for the Service Account.

Thanks in advance!

You can send binary attachments from ServiceNow to Jira and other platforms with multipart, however it is pretty complicated. This article explains it:

https://servicenowthink.wordpress.com/2020/04/13/how-to-send-binary-data-with-multipart-from-service...