Redirect URL through business rule

Not applicable

‎06-28-2020 01:58 AM

Hi,

I need to redirect the URL to a different page through business rule.

I am using gs.setRedirect(url) by setting up the url.

Once the condition are true, it showing the form using the above parameter but it's redirecting to new url but opening the form in the bottom same page. 

Please advise. 

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0 Helpfuls

Gaurav Shirsat
Mega Sage

‎06-28-2020 02:17 AM

Hi Amit

You Might find this Thread Helpful

https://community.servicenow.com/community?id=community_question&sys_id=b3fe02e5dbc0bf48d82ffb243996...

https://community.servicenow.com/community?id=community_question&sys_id=9f804f98db6e7b40d58ea345ca96...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

0 Helpfuls

Priya Shid1
Kilo Guru

‎06-28-2020 02:37 AM

Hi Amit,

Please check with your function it should be,

action.setRedirectURL("URL");

 

Please mark if it helps!!

Not applicable
In response to Priya Shid1

‎06-28-2020 07:35 AM

Hi Priya, 

I tried with action.setRedirectURL("URL"), but nothing happened with this parameter. 

0 Helpfuls

Ankur Bawiskar
Tera Patron
In response to Community Alums

‎06-28-2020 07:40 AM

Hi Amit,

you cannot use action in business rule; only allowed is gs object for redirection

you cannot open the page in new tab using gs.setRedirect(url)

To which page you need to take

sample below

gs.setRedirect('/incident.do?sys_id=-1'); // this will take to new incident record

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur