Gaurav Shirsat
Mega Sage

‎06-28-2020 02:17 AM

Hi Amit

You Might find this Thread Helpful

https://community.servicenow.com/community?id=community_question&sys_id=b3fe02e5dbc0bf48d82ffb243996...

https://community.servicenow.com/community?id=community_question&sys_id=9f804f98db6e7b40d58ea345ca96...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

0 Helpfuls

Priya Shid1
Kilo Guru

‎06-28-2020 02:37 AM

Hi Amit,

Please check with your function it should be,

action.setRedirectURL("URL");

 

Please mark if it helps!!

Not applicable
In response to Priya Shid1

‎06-28-2020 07:35 AM

Hi Priya, 

I tried with action.setRedirectURL("URL"), but nothing happened with this parameter. 

0 Helpfuls

Ankur Bawiskar
Tera Patron
In response to Community Alums

‎06-28-2020 07:40 AM

Hi Amit,

you cannot use action in business rule; only allowed is gs object for redirection

you cannot open the page in new tab using gs.setRedirect(url)

To which page you need to take

sample below

gs.setRedirect('/incident.do?sys_id=-1'); // this will take to new incident record

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Not applicable
In response to Ankur Bawiskar

‎06-28-2020 07:53 AM

Hi Ankur, 

Actually i am setting this parameter in display business rule which have other logic.

When all the validation passed, then i need to redirect the page to this specific record with sysid.

I tried with the above parameter but it's not redirecting to that page rather opening that specific records in the bottom of the current page. 

0 Helpfuls