I am getting same error in Helsinki at a customer.  Did you ever resolve what is causing the issue?  I believe it is in the createPDF function or later code in GeneralForm script include.  I don't think its Faheem's code.

Hi Syed,

We are trying the same in Helsinki. Did you try to get this work there.

Regards,

Kamesh

Hi Syed,

  Thanks, This is very helpful to me, But can we change the code to save the pdf to desktop and not to attach in incident.

Hi Narender

you should be able to download files, please reference to following documents:

We need to download all the attachments for Incident table. How do we get it? or http://wiki.servicenow.com/index.php?title=Exporting_Data#gsc.tab=0

Cheers

Syed

Hi Syed,

  I do not need to attach to incident, When I click on UI action then It should give the pop-up window to save to local desktop. Is there any option that we can do to achive.