Hi Wallace,

SLA definition will show only the tables and database views that are in the same scope as the SLA (starting with the Fuji release).

However in global scope you should be able to see the table "cmdb_ci" in SLA Definitions.

http://wiki.servicenow.com/index.php?title=Defining_an_SLA#gsc.tab=0

cmdb_ci doesn't extend from task, hence it will not show up in the table selection dropdown in the SLA Definition form.

As per the url you provided, it also states "This must be a table that extends the Task table."

So in short the answer is: It is not possible

i.e. SLAs will only work if it is same scope AND is extended from task? i.e. If I have a custom scoped application with a custom form (not extending from task) I cannot use SLAs at all?

That is a weird limitation to place on the system.

hello

http://wiki.servicenow.com/index.php?title=Defining_an_SLA#gsc.tab=0a

link was not opening can you guide me?

reagards,

alen

Was this ever definitively stated that SLA's could not be done outside of tasks?