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07-31-2020 10:37 AM
Hi,
Ideally as per process you should set Assignment Group first.
Member/Agent from that group can then assign the HR case to himself/herself using Assign to Me button.
Please check with your process/business team on this that it is not best practice to only set Assigned to
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-31-2020 09:28 AM
if you leave it as blank, it will in herit it from the task table , Instead you can clear that value by onLOad Client Script.
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07-31-2020 10:02 AM
You mean let default group get populated & then change the Assigned to value on load?
In that case, the value will not change untill someone actually open the form.....right? Also, as we change assignment group, from some value to blank - will it not increase the Reassignment count?
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07-31-2020 10:15 AM
Sorry ....Ignore above comments
--on the Task Table Default value of the Assingment Group 'X'
--Go to Dictionary Over ride and just check mark the defaut value and leave it blank ...so this will not show the default value from the task table.
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07-31-2020 10:56 AM
Thank you Rahul, It work as expected.