If it is not a valid choice on the choice list, then it is a value stored in the database (on an existing record.)

If it USED to be a choice on the choice list and someone selected it (or it was calculated in another way) the value is stored in the record's database entry. When the system displays the record on a list, it will appear blue, indicating that it is a stored value, but not a current valid option from the choice list.

Does your priority field appear blue on some of the records in a list? If so, that's the cause.

Removing the option from the list does not affect any stored values in records. The system has no idea what to do with those if you change a choice list. That's a task for you to manage after the choices have been altered. You can do this manually or via script.

Dear Chuck,

Thanks for your reply.

Yes I see the blue values and your explanation completely explains the scenario.

The only thing that makes me think is while creation of new incident record.

I presume that for all new records this value should not be available but apparently it comes up as a default value.

My matrix calculation does not account for this option either.

Any thoughts on that ?

Regards

NJ

Thank you Tomas,

It works for me!!

Thank you,

NJ

I'm glad you got it working.