Is there any way to remove the right click option from the avatar in the Service Portal?

Jonas Borg
Tera Contributor

‎04-18-2018 07:35 AM

Pretty much the title. I want to remove the option to view the pop-up "Open user's profile" when right clicking the users avatar in the Service Portal. See attached picture.


find_real_file.png

Thanks.

Labels:
Preview file
8 KB
Preview file
15 KB
0 Helpfuls

Allen Andreas
Tera Patron

‎04-18-2018 08:20 AM

Hi,

I'll look in to this, but that's not OOB (enabled)? That's not a feature on my instance. Perhaps you enabled that somewhere?

0 Helpfuls

Jonas Borg
Tera Contributor
In response to Allen Andreas

‎04-18-2018 11:56 PM

Hey, thanks! I just had a colleague request a new instance (patch: kingston-10-17-2017__patch3-02-21-2018, same as the instance the problem is related to) to make sure the feature were OOB and it appeared on his instance as well. Maybe it's a recently added feature? 

0 Helpfuls

nayanawadhiya1
Kilo Sage
In response to Jonas Borg

‎04-19-2018 12:19 AM

Hello,

You should CLONE the Theme Header Widget  and modify the below HTML part then you can achieve your requirement-

find_real_file.png

Then replace Theme Header with the new one.

 

 

Preview file
89 KB
0 Helpfuls

Jonas Borg
Tera Contributor
In response to nayanawadhiya1

‎04-19-2018 12:59 AM

I have already tried this step and all i have managed to accomplish is to disable the regular dropdown menu (which i want to) and i have found a temporary workaround to my problem by disabling the avatar completey. But in the end i still want the avatar to show, just without the right click option. 

SIDE NOTE: Just tried on one of our older instances (patch: jakarta-05-03-2017__patch6a-12-01-2017) and the option is not there.

0 Helpfuls