I am not seeing any errors in the logs.. I've also verified that no other Scripts or Polices are conflicting with this.. Any idea what else it could be?

Can you create a new order guide with just one reference variable with a default value javascript:gs.getUserID() and see if that works. This is so that we know, issue is not with Kingston.


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Thank you for the idea. I've created an order guide and added one of the forms we are having issues with and it is working properly. It is not working from either of the other two Order Guides though and it is not working from either of the 4 forms that use this feature.

 

How can I determine what is causing the issue of our two order guide? They were fully functional before the upgrade..

I suspect it could be because of one of the client scripts. Would it be possible for you to deactivate all the client scripts for the order guide and check again. Take a screenshot before deactivating, so that you know which ones to activate back.


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Thank you for the help trying to figure this out. I went ahead and coded the default values we needed into a script we already had as I didn't have anymore time to spend on this. I had already searched every script for the field but I did not try your method which potentially could have narrowed the issue down.

 

Thanks again for your help!