The issue is not that the advanced reference qualifier does not work (it works as expected in the standard catalog UI), but that it does not work in the Service Portal.


Script include works fine without passing the value as I pull from current in the script.


I was able to get this working by changing the variable type to Reference.



Not a great UX in the catalog, but from the Service Portal the UI is nearly identical. When it is a reference, it appears the reference qualifier is run when you click on that field rather than just onload as with the Lookup Select variable type.


View solution in original post

Yeah, I just discovered that as well.


I just hate to bring it to the users when they are used to the lookup select box (they have 3 layers they have to select, so it is quicker for them than the reference types).


will_leingang
ServiceNow Employee

This should work in Istanbul. Can you please describe your scenario with details about how each of your variables are configured? See the attached slide deck for an example of what I know is working. Your situation might be an edge case we need to address.