Hello

When you say worknote updated on a form is it a certain work ote which always gets addes ot is it just one scenario where it hapoened?

Hi,

Few questions need to address here -

1. Does the same text updated to work notes?

2. Is this for a single table (incident) or to other as well (change/problem)?

3. At what condition the notes is update (after record submit / on changing of any field / any other ways).

Also share the screen shot of the work notes that are updating to the record.

Hi,

There is no Short cut to figure out which script updated the work_notes.

you have to look all scripts (Workflows,BR,ScriptIncludes);

search with *work_notes of each component  in Script field and some filters on table and check every script.

if the message in work notes is hardcoded then you can directly search that message in script field and check out the results.

Hope that helps!

Regards,

Jagmeet