You are welcome. I'm glad you got it resolved. It took me a while to convert, but now i use the new methods in global or scoped apps.

Is there any blog I can find about your new method chuck?

The new methods (gs.debug/info/warn/error) are documented in the link provided earlier, complete with a video.

Hi Harish,

what is your Target table (to which table, your are mapping this Inbound action).

And try to send emails from exiting servicenow users mapped email ID.

Hi Adiiseshu , target table is "x_8690_case_manage_case_management"