Hi ctomasi

Earlier I was using the below code

current.short_description = email.subject; // Set email subject

current.description = email.body_text; // set email body

current.u_requestor = email.from; // set email caller

current.state = 1; // set state to new

current.contact_type = "email"; // set channel to email

current.priority = 4; // set priority to low

current.company = gs.getUser().getCompanyID();// Set company

current.insert();

The above code is working fine. Now If any user sends the email to servicenow who are not present in the database I need to set the caller field as "guest". Could you let me know how to do this as I am facing issues

Hi Harish,

i hope,

      if user is not available in servicenow database, servicenow will consider user as guest( out of the box).

Thanks Chuck. gs.log was the issue.

You are welcome. I'm glad you got it resolved. It took me a while to convert, but now i use the new methods in global or scoped apps.