Hi Harish,



i hope,


      if user is not available in servicenow database, servicenow will consider user as guest( out of the box).


As noted earlier, gs.log() is not available in scoped applications. Please use the scoped debugging methods in scoped scripts.



Scoped Script Logging - ServiceNow Wiki


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Thanks Chuck. gs.log was the issue.


Regards
Harish

You are welcome. I'm glad you got it resolved. It took me a while to convert, but now i use the new methods in global or scoped apps.


Is there any blog I can find about your new method chuck?


Regards
Harish