Re: Service Portal Catalog Client Script Issue

doernbrackc · ‎12-29-2016

Great, was hoping there was some logging or debug mode. How can I accomplish that?

dvp · ‎12-29-2016

I think for the internal users will have an snc_internal role. Can you update your script and include snc_internal role check for internal and snc_external for external users

doernbrackc · ‎12-29-2016

Our developer seems to have figured this out. Looks like a GlideAjax script is needed. To be honest I don't really follow the script so if anyone would like to attempt to explain it I would appreciate it.

function onLoad() {

//Type appropriate comment here, and begin script below

var aj = new GlideAjax('GetInternalExternalCSM');

aj.addParam('sysparm_name','getExternal1');

aj.getXMLAnswer(fun);

//Type appropriate comment here, and begin script below

function fun(answer)

{

var obj = JSON.parse(answer);

if(obj.internal == true)

{

g_form.setReadOnly('u_internal_external',false);

g_form.setMandatory('u_internal_external',true);

}

else if(obj.external == true)

{

g_form.setVisible('u_internal_external',false);

}}

}

View solution in original post

drjohnchun · ‎12-29-2016

Your script is making an ajax call to a Script Include called 'GetInternalExternalCSM' which is not available to us. It seems to return "internal" and "external" properties, which are used to set the form properties.

I still believe our investigative approach would've eventually revealed why g_user.hasRole('snc_external') wasn't returning the expected values when an external user was logged in. I'd prefer using g_user.hasRole('snc_external') since it provides a simpler and cleaner way of determining the user role. You might continue looking into it and it might reveal a few things that can help you down the road.

Good luck!

devarshkhed · ‎12-03-2025

I am also facing the same issue related to g_user.hasRole('snc_internal') in catalog client script.

Trying to display does logged in user have this role or not. It works for admin user but not for user having snc_internal role not admin role. Both users are having the snc_internal role but for the user having only snc_internal not admin it wont work.

g_form.addInfoMessage("test :"+g_user.hasRole('snc_internal'));