Re: Replicate Hi Support Top Blue Box Announcement

davidsizu · ‎02-22-2017

Thanks Bharath, Im looking for the complete bar and have the ability to display more text in it, but this could help.

Vinamra Misra · ‎02-22-2017

This is a custom implementation in HI. In the Header widget attached to the theme of the portal, you can make below modification to achieve this.

Server:

- Fetch the systemwide notification properties from the sys_property table.

- If the notification is only for logged in user - use gs.isLoggedIn() to determine if the notification is for guest/authenticated user. Since the header is also visible on the unauthenticated page, you might want to add this check.

Sample code:

data.securityMessageText = gs.getProperty('systemwide.security.message.text', '');

data.securityMessageLinkURL = gs.getProperty('systemwide.security.message.linkurl', '');

data.isLoggedIn = gs.getSession().isLoggedIn();

HTML Template:

- Update the HTML to show the custom announcement banner

- Use the above data properties to show data.

On cancel, we are storing the state in the session so that the message will not appear for the current session of the user.

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davidsizu · ‎02-23-2017

Hi Vinamra, thank you for your response, it sounds very promising.

I have a question based on this. Are the systemwide notifications properties restricted to ServiceNow personnel access only? Im now able to find it in the sys_properties table neither in Istanbul or Helsinki versions.

Thank you,

David Silva

Vinamra Misra · ‎03-14-2017

Hi David,

I checked the OOB instance and it looks like the properties are also custom created even before my time.

You can create new properties to hold the text and URL separately and use them as above.

Let me know if you need more details for implementation.

Thanks,

Vinamra

Radhika Aluru1 · ‎10-18-2017

Hi Vinamra,

do you have sample html code to achieve this? do we need to update client controllers also along with server script and html?

Thanks,

Radhika