As i am able to see in my instance, IncidentStateSNC SI is read only based on protection policy. 

and below is the actual code in the SI.

 

var IncidentStateSNC = Class.create();

IncidentStateSNC.NEW = "1";
IncidentStateSNC.IN_PROGRESS = "2";
IncidentStateSNC.ACTIVE = IncidentStateSNC.IN_PROGRESS;
IncidentStateSNC.ON_HOLD = "3";
IncidentStateSNC.AWAITING_PROBLEM = IncidentStateSNC.ON_HOLD;
IncidentStateSNC.AWAITING_USER_INFO = IncidentStateSNC.ON_HOLD;
IncidentStateSNC.AWAITING_EVIDENCE = IncidentStateSNC.ON_HOLD;
IncidentStateSNC.RESOLVED = "6";
IncidentStateSNC.CLOSED = "7";
IncidentStateSNC.CANCELED = "8";

IncidentStateSNC.prototype = {
initialize: function() {
},

type: 'IncidentStateSNC'
};

 

if you can update the SI then it is good. else update the BR condition accordingly.

 

Thanks,

Ali

Thank you Ali, I saw the same read-only protection level message on the Script Include record. I wonder why our instance has a different value for CANCELED. We’re on Kingston Patch 6, what version is your instance?

Hello,

 

my instance is also on Kingston patch 6.

Please check if version history is available for the script include to check when it changed.

also connect with HI Support to update the values in script include.

 

Thanks,

Ali

The IncidentStateSNC Script Include has no Update Versions which is odd. I will contact HI support to see if an update is available.

Please let me also know the update from HI support. Thank you.