User is not able to view assignment groups.

John Vo1
Tera Guru

‎08-27-2018 10:38 AM

I have this BR that helps filters out assignment groups depending on the role.  I have this one user that has both sn_customerservice_agent and itil role.  But when I impersonate her I'm unable to pull any of the groups up under incidents and case.  Can someone help?

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Ankur Bawiskar
Tera Patron

‎08-27-2018 10:44 AM

Hi Johnvo,

Is that your complete code?

Why 2 times if statement is being used?

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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John Vo1
Tera Guru
In response to Ankur Bawiskar

‎08-27-2018 10:46 AM

Well I don't want ITIL to see the about groups and vice versa.  But this particular user has both of the roles in the script.

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John Vo1
Tera Guru
In response to John Vo1

‎08-27-2018 10:47 AM

I don't want ITIL to see the above groups and customerservice agent to not see the bottom groups.

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SanjivMeher
Mega Patron

‎08-27-2018 10:45 AM

I think you should change the second if condition to else if and try.


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